6 SERVICE TECHNICIANS SUPPORT COMMISSIONING ACROSS EUROPE
A machine builder needed travel-ready technicians for several customer sites in Europe, including functional checks and handover.
Overview
The challenge
Travel planning: Technicians had to fit customer sites in several countries.
Customer contact: Communication and handover routine mattered alongside technical skill.
Functional checks: Open points had to be clarified and documented on site.
Our approach
Profile review: Travel readiness, service experience and commissioning practice were prioritised.
Deployment plan: Sites were planned around travel time and availability.
Communication: One contact bundled feedback from the individual locations.
Measured results
The European deployment plan gave the machine builder additional service capacity without having to search for several suppliers.
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